Please click on one of the topics below to get more information about your specific question.

What is the process for placing Purchase Orders?

Inquiries about Processed Orders (Status, Receipts, Invoices, etc.)

Information about payment options, delivery, taxes, etc.

Information about what states may require sales tax

Information about the European Union VAT tax

 

 

Purchase Order Information

RazorSQL can be ordered via purchase order through the RazorSQL payment processor, FastSpring. The link to order via purchase order can be found on the following page:

Buy Via Purchase Order

After clicking the purchase order link on the above page, a page will display with fields for entering contact details. After continuing to the next page, a downloadable invoice will be provided. Payment instructions are included on the invoice.

By default, payment is required prior to delivery. License codes may be provided prior to payment in certain situations. Please use the "Contact" link on the top menu bar to send a message to the RazorSQL staff for more information.

 

 

Inquiries about Processed Orders (Status, Receipts, Invoices, etc.)

Obtaining an Invoice/Receipt

After ordering, an informational email will be sent to the email address provided on the order form. This email will contain a link to a receipt / invoice of your order.

License Code Delivery

* Order processing and distribution of RazorSQL is done through FastSpring (the international software distributor/reseller). Once processing of your order is successfully completed, detailed information about the order (e.g., items ordered, etc.) will be immediately displayed on the order information page in your web browser. If you have closed the browser window before obtaining a receipt, etc., do not be concerned. Your order confirmation e-mail, sent shortly after the order processing is completed, will include information regarding the order fulfillment and other details.

NOTE: If you have not received your order confirmation e-mail, please note the following:
The e-mail could have been trapped by spam filters; please check your spam folder and ensure your email server allows e-mails from Richardson Software, LLC; Richardson Software, LLC Support; and FastSpring.
If a purchasing department, a reseller, or another individual has placed your order; chances are they have provided their e-mail address as the recipient of the product.

Payment Options, Taxes, etc.

Order Security

* When you click the buy link of any license type on this website, you will be directed to a secure server that encrypts all of the customer's personal information including the name, address and credit card number. Encryption ensures that no one can access or use personal information in an unauthorized manner. Credit card information is sent directly to the credit card processor in a secure fashion, with no visibility to Richardson Software, LLC or anyone else.

US States Sales Tax

Over the last few years, several US states have started requiring the collection of sales tax for internet orders. As of this writing, this includes the following states, but may change depending on changes in state laws: Alabama, Indiana, Maine, Nebraska, Pennsylvania, South Dakota, and Texas.

If you are part of a tax-excempt organization, please do the following to submit a tax-excempt order:
1. Place the order as usual via the razorsql.com site
2. After placing the order, you will receive an order id starting with RIC
3. Email orders@fastspring.com. Include the order id and the tax-exemption form. Fastspring will refund the sales tax on the order.

EU VAT

* Pursuant to the European Union Digital VAT Directive, EU customers are subject to VAT on all downloadable digital products and services, including software.

* If you place an order on behalf of a VAT-exempt institution, provide the VAT-exemption ID in the appropriate field of the order form.